Arrow Plumbing

We keep having plumbing issues at work. I called Arrow back out, and it took them less than 10 minutes to find the problem and fix it. They also took the time to show me why we keep having issues. I really appreciate the fast response time and professional manner in which they conduct themselves.

Very unprofessional. I would not recommend this company to anyone. We called them out to repair one water line that consisted of 2 couplings and a 90 to be installed with around 6 ft of pipe. They took around 2 hours to get us a quote, and then when the quote came in, they were trying to charge roughly $2500. to complete the repair. We had already excavated the area that needed the repair, so there was no need for excavating. I went ahead and got the items I needed from Home Depot for around $45. and did the repair myself. This took me about an hour, minus the time it took to drive to Home Depot. The worst part is, once we denied them to fix the issue, they called the city on us and tried to say we were doing all kinds of illegal repairs on our property. We are in the county, and the city came out and saw nothing wrong with what we were doing. Very petty. I highly recommend going with just about anyone other than Arrow. Worst experience dealing with a company that I have ever had.

I called, they came quickly and did the job above my expectations. They will the ones I call when I need a plumber. Great people, great service !!!!

I called for an appointment on Thursday and they said they could come out Friday from 2-4. I called Friday to ask if they would call me on their way here, said yes. At 4:30 pm Friday (yesterday) I called back asking where they were. She said someone would call me back. At 6pm I called again asking if someone was still coming out. Again I was told someone would call me back and said they would place it urgent. Never received a call. I'm GLAD this company thinks it's Time is more Valuable than Mine. Soooo disappointed after the reviews I read.

I called Arrow Plumbing to come out and help me search for and fix a leak. When talking to the lady in the office she said there is a $75 dispatch fee, which I completely understand. She then said if anything else is needed to help find and fix the leak, the plumber will talk with me first. The plumber showed up and we talked about the issue. I directed him to the crawl space and he opened the door, shined his light in and said "we are good here". We started turning the toilets off to see if the meter would stop spinning so fast and it did not. He then went outside to the meter and I went back to the computer to work. A while later I go over to the window and the plumber is digging in my yard. He comes in a while later and says that the whole line from the house to the main needs to be replaced. The line is 25 - 30 foot long from the house to the main. The plumber then charges me for a "diagnostic" fee of $175 without consulting me first like the lady in the office mentioned. The plumber then provides me a quote to replace the line. The quote was over $4,000. I told him I will be contacting someone else. I contacted another plumber who replaced the line for less than $1,000. I want to warn everyone that Arrow Plumbing stacks their quotes to help cover their high overhead. I would not recommend Arrow to my worst enemy. Feel free to contact me if you need a recommendation for an honest plumber.

Arrow Plumbing knocked it out of the park for me this past Friday! We had an urgent issue with a clogged drainage pipe at our business and called Arrow Plumbing for help on a Friday at 2pm! Due to the time of day they thought they wouldn’t be able to get to us until after hours which I totally understood. Received a call 30 minutes later that someone was on their way to fix the problem!! I was elated to have the issue fixed so quickly! They were so great with the repairs needed for our home’s hot water heater this summer, and so glad I called them to fix our issue at our business. We will always contact Arrow Plumbing for all our home and business plumbing needs. Highly recommend!

Zack came out & explained everything that we needed. He was very professional, knowledgeable & got the job done quickly! We really appreciate the service we received & in a timely manner! I highly recommend Arrow Plumbing & thanks again Zack for a great job!

Arrow Plumbing is so customer-service oriented! They sent out a plumber very quickly and he was extremely professional and courteous. The receptionist at office is very welcoming and easy to work with.